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The Operator's Note

Once a month, one real thing about the backend of a business: an operational reframe, a system worth stealing, or an honest take on something the business internet is getting wrong.

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The difficult client is usually an under-onboarded one
The Note A few years ago I hired someone for a project that mattered to me. Good reputation, work I admired, a price that made me pause before I said yes. I signed on a Thursday. Then nothing, for eleven days. Nothing bad happened. She wasn't ignoring me, she was busy, and the work she eventually...
by Shelley Douros — Aug 16, 2026 businessoperations clientexperience womenentrepreneurs

The Operator's Note

Once a month, one real thing about the backend of a business: an operational reframe, a system worth stealing, or an honest take on something the business internet is getting wrong.
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