The Operator's Note
Once a month, one real thing about the backend of a business: an operational reframe, a system worth stealing, or an honest take on something the business internet is getting wrong.
Tags: businessoperations
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The difficult client is usually an under-onboarded one
The Note
A few years ago I hired someone for a project that mattered to me. Good reputation, work I admired, a price that made me pause before I said yes.
I signed on a Thursday. Then nothing, for eleven days.
Nothing bad happened. She wasn't ignoring me, she was busy, and the work she eventually...
by Shelley Douros —
Aug 16, 2026
businessoperations
clientexperience
womenentrepreneurs